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forum
Live segments make edge 520 slow to turn on
I'm having a bit of an issue with live segments on a Garmin edge 520, and am trying to find out if anyone else has similar issues.
The basic problem is that if I have strava live segments setup the Garmin unit takes about 5 minutes to turn on; it spends a long time on the splash screen. If I connect the unit to a computer there are a lot of .fit files in the newfiles directory, if I delete these the unit boots quickly but they come back after a sync and then the slow boot problem is back.
Garmin support have told me to format the unit, which is a short term fix as the files and slowness just come back.
Has anyone else had similar problems? Or can you use live segments on a 520 without problems?
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
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5 comments
A final update, for the benefit of anyone who stumbles across this in the future.
After lots more crashes and resets Garmin replaced the unit under warranty. It took a long time of emailing back and forth as it took them a week or so to reply to each email. I had to pay the postage to return the unit to them, but they sent out a brand new bundle complete with speed/cadence sensors and heart rate monitor. That's a bit of a bonus as I can now have sensors on each bike.
I've not had chance to use the new unit much yet, so I'm hoping that the problems don't come back.
The long splash screen is the device processing new live segment data. When you enable a new live segment, a .fit file is downloaded to NewFiles. The device takes a looong time to process these files. Somtimes, one of the files contains corrupt data which prevents the device starting at all. Garmin support don't care about this.
I'll keep pushing with Garmin. The support does seem to be a bit rubbish really, takes them a week to reply to an email without any useful info in it.
Email Garmin again, say you tried that stuff and they'll send you an RMA to send it back to them. They'll ship you out a refurb.
Had countless devices over the years from Garmin and yes, sometimes a reset does actually solve problems, but a few times I've had to send units back. Different serials have different problems. Their QC isn't great.
Don't think I've ever had a Garmin where everything worked on it. My current F3 has a memory bug, unfixable. My Edge 1000 currently can't receive texts and notifications. Live Segments worked for a week, then some of them stopped popping.
No problems, mine turns on in seconds.