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Boris Bikes management - and redesign - contract up for tender

Whoever takes over from Serco will get to develop the "next generation" of Santander Cycles...

Transport for London (TfL) is opening up the tender for London's bike hire scheme, when the current contract ends in 2017, part of which will include designing the next generation of bikes.

Whoever takes over the contract from Serco will manage everyday running of the bikes, including their maintenance, repair, redistribution and retrieval when abandoned, until 2027.

Another key part of the job will involve the design, build, testing and commissioning of the next generation bikes, and eventually supplying them across London.

Peter Blake, Director of Service Operations (Surface Transport) at TfL, said: “London’s Cycle Hire scheme has been a huge success with nearly 43 million journeys made in five years. The current service contract expires in July 2017, and we are already exploring ways to make Santander Cycles even better.

"This may include improvements to the bikes as they are replaced over time, and that is why we are looking for a contractor who shares our ambitions for the scheme.”

The current supplier for London's 10,000 hire bikes is Cycles Devinci, a Canadian company which also supplies hire bikes in Montreal and Toronto. The sturdy bikes weigh 23kg and have three gears and a small basket on the front with a bungee cord to hold luggage in place.

The hire bikes, formerly sponsored by Barclays, were introduced to London in 2012, and went red in February under their new sponsor's - Santander - logo.  Santander pays £6.25m per year for the rights, with an additional £1m per year to promote and grow the scheme.

One option for expansion is into the Queen Elizabeth Olympic Park in East London, home of the Lee Valley Velodrome, while many would like to see the scheme extend further into South London.

Laura Laker is a freelance journalist with more than a decade’s experience covering cycling, walking and wheeling (and other means of transport). Beginning her career with road.cc, Laura has also written for national and specialist titles of all stripes. One part of the popular Streets Ahead podcast, she sometimes appears as a talking head on TV and radio, and in real life at conferences and festivals. She is also the author of Potholes and Pavements: a Bumpy Ride on Britain’s National Cycle Network.

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12 comments

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whars1 | 9 years ago
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Given that Serco, and therefore presumably their competitors in this process, are service companies I really hope that a "key part of the job will involve the design.........of the next generation bikes" is not the case. Let's leave this to a bike company.

When the bikes are well maintained I think the current design works really well; yes they are heavy and low geared, but work for a wide range of height and athletic ability and are designed for short journeys.

Having also used the same bikes in other cities (most recently Chicago) then getting the right service company to run the system is critical - without this then you will hit issues with bike and slot availability and the condition of the bikes will quickly degrade (around 1/2 the bikes I used recently in Chicago had some issue or other that made them noticeably harder to ride).

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hampstead_bandit | 9 years ago
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I used to work for the Devinci distributor in the UK and can tell you from talking to them directly, how hard it is to get the design right for an urban bike hire:- needs to be incredibly robust, easy to use for non cyclists and theft resistant.

Following on from lessons learned in Paris with Velob and Montreal's Bixi bikes, Devinci and their design team made 140 changes to the design.

I was asked to visit Serco's assembly site before the scheme went live, to represent Devinci and advise Serco as they were having some technical issues with assembly of the bikes.

The bikes are manufactured in their plant in Chicotoumi, just outside Quebec.

Great to see domestic manufacturing being done successfully (like Brompton here in the UK).

They also make cool bikes like these:

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//brimages.bikeboardmedia.netdna-cdn.com/wp-content/uploads/2012/11/2013-Devinci-Leo-SL-V-Dura-Ace-Di2-road-bike.jpg)

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flathunt replied to hampstead_bandit | 9 years ago
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That downhill bike is lovely. Well, not lovely, but right smart. That, but with a shopping basket on the front please.

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dafyddp | 9 years ago
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I'd like to see a deal done with Bikes For Africa http://www.uk.worldbicyclerelief.org/

These bikes change people's lives - they're reliable, utilitarian work-horses that are relatively cheap and simple to maintain. If they can deal with the African outback, I'm sure they can cope with the rigours of inner city London.

The current bikes are a great idea but horribly heavy and the three speed gears are clunky. The design of the Buffalo is far superior -a lighter, single speed bike with a rack on the back, what's not to like?

I'm sure a deal could be done whereby for every bike sold to London, a second bike is donated to participating African nations.

Seems like a win-win situation to me

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Batchy | 9 years ago
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Why is it that Boris gets all the credit for these bikes. It was Ken Livingstone's concept and his team did all the spade work ! !

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Simon E replied to Batchy | 9 years ago
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Batchy wrote:

Why is it that Boris gets all the credit for these bikes. It was Ken Livingstone's concept and his team did all the spade work ! !

Lots of people don't like Ken Livingstone. Also, Boris was mayor when the scheme was launched so it's surely obvious why the media used the moniker.

I'd be more concerned about the contractor. I seriously hope Serco (and its replacement) runs its operation in London rather less disastrously than their management of the council sports facilities where I live  2

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crazy-legs | 9 years ago
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I love them - use them all the time when I'm in London.
I've got a key now, one of the "pay as you pedal" memberships so there's no annual fee. Never once had an issue with charging and you can see your statement online whenever you want anyway.

And I won £123 in a photo competition that Santander were running when they took over the contract from Barclays.  1

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Curto80 | 9 years ago
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I rely on Boris bikes the days I'm working in London. Used one 5 times only yesterday. Not sure if it's my imagination but it doesn't seem to have worked so well since it switched to Santander. Been several times lately where I've struggled to find a working bike or to find an empty slot to dock. Makes me wonder if Serco are getting less money under the new sponsorship or whether it's unrelated - I have no idea.

The bikes themselves are ok but could obviously be better. Except the wheels. The wheels are spot on. Great wheels.

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sanderville | 9 years ago
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Bigger wheels. I had a 12-month key but I only rode them a couple of times because the wheels were so small that steering was lethal. Put bigger wheels on them. I'd like to see bigger wheels. Can they have bigger wheels?

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congokid replied to sanderville | 9 years ago
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Sanderville wrote:

Bigger wheels. I had a 12-month key but I only rode them a couple of times because the wheels were so small that steering was lethal. Put bigger wheels on them. I'd like to see bigger wheels. Can they have bigger wheels?

Wouldn't bigger wheels make the hire bikes even heavier?

I have a key as well, but so far have never hired a bike as
a - I'm wary about being overcharged in case the bike doesn't dock properly
b - there is a docking station outside my office, but (until recently) none near where I live, and anyway
c - I use my Brompton to get to work. It has small wheels and they're great.

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neilv | 9 years ago
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big heavy tanks buy I use them most days. I am not sure how you would make them much better with a) spending loads of money or b) making them too feeble for the abuse. Better gearing is the only thing I can think of

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Jem PT replied to neilv | 9 years ago
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Yes, they are heavy. Need to be to withstand the abuse they get. Some higher gears would be welcome - when I ride them I'm almost always in 3rd gear!

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