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Canyon pauses shipments to UK customers, blaming Brexit uncertainty

German brand says it plans to resume deliveries after 11 January once situation becomes clearer

Canyon, the direct-to-consumer bike brand based in Germany, has paused shipments to customers in Great Britain and has stopped accepting orders entirely from those in Northern Ireland, citing uncertainty caused by Brexit. The company, headquartered in Koblenz, says that the move is a temporary one and insists that it has been taken “to avoid delays to your orders,” although in practice it seems that is exactly what will happen.

Since the southeast of England entered Tier 4 measures on Sunday morning, both print and broadcast media have shown huge queues of lorries building up in Kent after France closed its borders to traffic from the UK.

While that is primarily affecting goods leaving these shores, it does provide an indication of the potential delays to inward goods come the New Year, especially in the event of a no deal Brexit and the associated checks and paperwork involved.

Canyon, which has prepared an FAQ on its website for customers, said: “The UK’s Brexit transition period ends on 31st December, so we’ve put extra processes in place to ensure your bike can be ordered and shipped without any issues.

“Due to the uncertainty and potential bottlenecks at the border, we are temporarily halting shipment of all bikes from 19th December until at least 11th January. We want your order to be tracked accurately and any hold-up at the border will challenge our ability to do this.”

However, notwithstanding the pause in shipping bikes to customers in the UK, people here can still shop through the brand’s website.

Canyon said: “Despite stopping shipment, we will be taking orders throughout the transitional period. Once you have placed your order, you will receive confirmation by email.

“As soon as we’re able to ship your order, we will again notify you by email along with payment details. Bikes that have a dispatch date beyond 11th January will be unaffected by the temporary pause on shipments.”

It also reassured customers that they would not incur surprise additional costs, saying: “All duties and tariffs are included in the price of your bike which means you’ll never have to pay any hidden fees when your bike arrives on British soil.

“Canyon will handle all customs and import documentation further easing the process for you and getting you riding as soon as possible.”

It cautioned, however, that “E-Bikes are affected due to the battery’s classification of dangerous goods as well as the heavier weight and increased dimensions of the box.

“It may take us beyond the 11th January to work through the additional process for these bikes and we apologise for the extended lead time to your order. We will keep you updated on the progress in our FAQs.”

Canyon continued: “As we make these adjustments, we regret that orders and shipments from our valued customers in Northern Ireland cannot be placed at this time. We are working hard to implement processes that will enable you to order your new bike as soon as possible. Updates about this can be found in our FAQs and in the meantime, deliveries to Ireland and Great Britain are still possible.”

Canyon added: “Our dedicated UK customer service team are on standby to take your questions throughout this transitional period, so please feel free to reach out using our live chat feature or browse our FAQs. The team will also be taking care of all aftersales care including guarantee and warranty related queries as well as crash replacement and servicing. We continually strive to offer the best service levels in-house within the UK and we look forward to seeing you out on your new bike as soon as possible.”

Aaron Budd, UK head of sales and marketing at Canyon, explained in an email to road.cc the background to the decision to pause shipments from last Saturday until 11 January, saying that it was “to safeguard our customers from any ambiguity or doubt on the shipping process and ensure we could still get their bikes to them with confidence. A small window of disruption is necessary to make sure we can make some changes at our end to any open orders and we are all set to get this actioned very quickly in the New Year.

 “For any customers who have an order in that was expected to ship before the 11th of January we are working to process these as a priority to minimise the lead time for their order, and our dedicated UK customer service team are on hand to answer any more queries in detail, should the customers need it,” he added.

“We have an excellent well-planned strategy in place and we’re extremely confident that as the situation becomes clearer we’ll be able to service the UK consumer better than ever.”

Rose Bikes puts complete stop on orders from UK and cancels existing ones

Meanwhile, another German brand, Rose Bikes, has said that it can no longer accept any orders at all from customers in the UK, and will cancel existing orders that had not been shipped prior to last Sunday.

It said: “Due to the Brexit and the withdrawal from the EU domestic market without a Free Trade Agreement from the 01.01.2021, we can no longer fulfil any orders from the UK. Already ordered goods, that can be shipped until 20.12.2020 will be send out. Orders that cannot be shipped until this date will be cancelled.

“If your goods can not be shipped, our customer support will contact you via e-mail. Unfortunately we feel compelled to not fulfil UK orders currently, we hope to be able to ship to our UK customers soon again. Thank you very much for understanding and for your loyalty and support.”

The company had said in September that it would only sell parts and accessories, rather than complete bikes, to customers here, although at that point it blamed the fact that “In the UK, bicycles are constructed differently than in the rest of Europe: The market standards and laws in Great Britain, Scotland, Wales, and Northern Ireland clearly convey that the front brake lever must be mounted on the right-hand side of the handlebar and the rear brake lever on the left-hand side. For the rest of Europe, it is the exact opposite.”

> Rose Bikes publish statement explaining why they have stopped selling to the UK

At the time, it added: “With the technical complexity of our bikes increasing, we are facing the ever-growing challenge of being able to offer affordable Rose bikes with a high level of quality and safety. And because we want to shorten our delivery times for our customers, this summer we decided to gradually shut down the configuration of bikes, so that we are able to maintain our usual standards. Installing the brake cables and brake levers on the opposite side would require the type of special solution for the UK that we simply can’t realise right now.”

As we reported earlier this month, the uncertainty surrounding the UK’s future relationship with the EU, as well as global logistics issues resulting from the coronavirus pandemic, is already causing concern within the UK cycling industry, with Brompton warning that it may have to temporarily halt production at its West London factory due to parts being held up in the supply chain.

> UK port delays hit Brompton production as parts for its bikes get held up or cancelled

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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122 comments

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njblackadder replied to hawkinspeter | 3 years ago
1 like

Sorry, but no. As I said, this is not the place and I am not putting myself in the firing line (no further any way!!) because it is far too complicated a subject to be reduced to simplistic one-liners and sound bites. This is not an attack, but you have fallen in to the trap yourself by your statement on mis-information on the Pro-Brexit side. These people (all of them, U.K., E.U. the lot) are politicians, they lie for a living and mis-information was piled high on both sides throughout the whole thing and still is.

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hawkinspeter replied to njblackadder | 3 years ago
8 likes

How about a couple of links to a more complicated, non-soundbite reasons for leaving the EU? I'm looking for information rather than an argument with you.

(Also not an attack, but you're re-inforcing my observation that no-one knows decent arguments)

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hawkinspeter replied to Rich_cb | 3 years ago
1 like

Rich_cb wrote:

https://www.soilassociation.org/causes-campaigns/green-brexit/ https://veterinaryrecord.bmj.com/content/183/22/675.2 https://www.theguardian.com/environment/2020/dec/03/uk-to-become-first-c...

Thanks.

Scrapping the Common Agricultural Policy makes sense to me (1st link).

I'm conflicted on whether the EU forces us to export live animals though. I can see how live produce is a clear indicator of freshness and there's certainly lots of shenanigans that happens with meat products (e.g. stick it on a boat, irradiate it and bring it back into port with a nice new sell-by date). Personally, I'd be happier with much less meat production but then I don't eat meat (excepting fish).

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TheBillder replied to hawkinspeter | 3 years ago
7 likes

I think (not sure) the angle here is that the UK probably couldn't ban live exports as farmers here could complain to the EU.

I can see why the EU needs to allow the trade for smaller states with land borders. My suggestion would be to deal with the specifics: it's the animal suffering we want to stop. The method of transportation isn't relevant though the length of the journey and the conditions during it are.

I'd argue that these things can be fixed from the inside, and I think rich_cb is wrong about this, but I respect the thinking he brings. I just think that we'll get told what we have to do if we want to sell into the EU, and go from small influence to none. Size matters in trade deals.

This debate was so polarising that theorising is no longer possible. We will only know with empirical hindsight who was right. So njblackadder, perhaps that's where some of the comments come from.

Personally, I think it's one of the bigger mistakes the UK has made, BSA bolt-action pointed directly at foot with live round in the chamber and an itchy forefinger at the ready. I blame the Conservative Party for being unable to debate this properly internally, and doing the whole thing as a self-preservation exercise. I regret that some of the politicians I least respect queued up to advocate for it without mentioning their own self interest, and I think truth was the first casualty. I'm not so blinkered that I can't see that both sides weren't exactly clean.

I also regret that this may cause the fracture of the UK, with significant risk of future decline for the northern part of it that I emigrated to 30 years ago.

But we have to make the best of what we have.

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Rich_cb replied to hawkinspeter | 3 years ago
3 likes

My understanding is that it wasn't possible under EU law to ban live exports unilaterally.

It would require a decision at EU level.

I've been opposed to live exports for decades so the fact that we are bringing in a ban as soon as we are able to massively vindicated the vote to leave.

The UK has generally had higher animal welfare standards than the rest of the EU, hopefully we can now push those standards even higher.

CAP and CFP replacements can also hopefully concentrate on animal welfare and environmental improvement.

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hawkinspeter replied to Rich_cb | 3 years ago
2 likes

That sounds like good news to me.

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Rich_cb replied to hawkinspeter | 3 years ago
2 likes

Interview with Boris Johnson in The Telegraph today.

He claims (pinch/bucket of salt alert) that the level playing field clauses will allow the UK to impose tariffs on the EU if our own animal welfare standards exceed theirs (as they already do).

This should allow the UK to strongly influence animal welfare in countries like Denmark and The Netherlands which have a large trade surplus with us in food and also have relatively poor animal welfare standards.

This is exactly the sort of benefit that I hoped Brexit would bring. Good news.

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Simon E replied to Rich_cb | 3 years ago
5 likes

Rich_cb wrote:

Interview with Boris Johnson in The Telegraph today. He claims (pinch/bucket of salt alert) that the level playing field clauses will allow the UK to impose tariffs on the EU if our own animal welfare standards exceed theirs (as they already do).

This should allow the UK to strongly influence animal welfare in countries like Denmark and The Netherlands which have a large trade surplus with us in food and also have relatively poor animal welfare standards. This is exactly the sort of benefit that I hoped Brexit would bring. Good news.

It won't be a quick win, if it is a win at all.

Firstly, while British farmers and producers will claim they want high standards they also don't want the 'red tape' (i.e. regulations, checks) that come with it. Politicians talk of red tape as if it's some kind of hindrance but it's what protects consumers and workers and prevents food poisoning and large scale fraud.

It seems a little strange that this drive for higher food standards comes so soon after 330 Tory MPs voted against a Lords amendment to the Agriculture Bill in October protecting food standards. Just 16 of them voted in favour.

And would you really believe Boris - a proven liar - on food standards after the last 12 months? Or the last 10 years of Conservatives being in power, with cuts to red tape and council services including Environmental Health and Trading Standards departments, the Environment Agency and NRW. Look at what's happened with cycling since the pandemic - even with his cheerful bluster and Grant Shapps' statements, many councils have ignored and in some cases actively worked against his 'drive' to get more people cycling as a result of the pandemic.

They will also have to convince consumers that the higher standards are worth paying for. UK supermarkets, which have the bulk of sales, has so far become something of a 'race to the bottom' with price competition, frequent deals and 2-for-1 type offers, most of which are paid for partly or wholly by the supplier.

Then we have the additional cost of customs checks from 1 January (a huge headache for anyone importing or exporting) that will be paid for in some way by everyone in the chain.

And those exporters may find that the higher standards are not worth anything in many of the countries they supply as they are in the EU and do not want to pay more for our 'gold plating'.

As someone who works in this area, higher food standards, including animal welfare, farming practices and production/processing methods would be fantastic, but I'm sorry to say that I'm not optimistic. I wouldn't get your hopes up.

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Rich_cb replied to Simon E | 3 years ago
1 like

The UK already has higher food standards than mandated by the EU. There is no need to hope for this, it's a fact.

Whilst in the EU our farmers had to compete with EU farmers who could produce food more cheaply due to those lower standards.

Now we have a legal mechanism to prompt our neighbours to start doing things a bit better.

Lords Amendments etc are mostly just political theatre, designed so that people can say 'you voted against X'. The proof will be in the actual legislation that the government introduces.

Basic comparison of standards here:
https://www.thegrocer.co.uk/sourcing/how-do-uk-food-standards-differ-fro...

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Simon E replied to Rich_cb | 3 years ago
2 likes

Rich_cb wrote:

Basic comparison of standards here: https://www.thegrocer.co.uk/sourcing/how-do-uk-food-standards-differ-fro...

Most of those comparisons are with the USA, Australia or NZ while UK and EU are broadly very similar. Also, it only lists very specific chemicals and practices. There is a lot more to agriculture than those few items!

The UK's organic standards for food are based on the EU standards, partly so that products can be traded across member states without additional certification processes each time it crosses a border. This may change for us after Brexit and depends very much on ministerial decisions. There is already much speculation about what will replace CAP for farm subsidies. I'd be very surprised if the UK government raised its general farming and food standards for no obvious benefit, particularly in the livestock sector, which has for a long time struggled to compete with imports, notably from South America and NZ.

If our standards are already so much higher then why is there so much imported meat in the shops? Why do so few UK customers insist on Red Tractor or grass-fed beef but are happy to buy cheap pork, mince or burgers regardless of country of origin?

Historically, buyers/legislators in a strong bargaining position will persuade others to reduce their own standards if supplying that market rather than increase their own standards to match, just as the big supermarkets do with their suppliers.

We will have to disagree on the value of the recent amendment voted down by the Conservatives. Many Tory MPs will vote for lower standards, some even encourage it as a competitive advantage and simplyfing business operations and 'cutting red tape'. This of course has nothing to do with the big food companies and agribusinesses who pay some MPs large amounts of money - considerably more than their salary - as consultants.

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Rich_cb replied to Simon E | 3 years ago
0 likes

There is a lot of imported meat because the lower standards of the producers translate to lower prices.

Higher animal welfare practices will lead to more expensive meat, that's fairly inevitable, we now have a legal mechanism to encourage our less conscientious competitors to improve their welfare standards benefiting British producers, and the animals of course.

Look at the welfare standards for pigs in Denmark compared to the UK.

Then ask yourself why that Danish bacon is cheaper.

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Simon E replied to Rich_cb | 3 years ago
2 likes

Rich_cb wrote:

Look at the welfare standards for pigs in Denmark compared to the UK.

Then ask yourself why that Danish bacon is cheaper.

That's the wrong question. You should be asking:

Why should anyone spend more to buy British bacon instead of Danish?

Or: why haven't the Danes improved their welfare standards when ours are higher (and our bacon therefore more expensive)? 

Tightening your own standards in the expectation that another country will therefore raise its food standards voluntarily simply to get access to this market (which will be a fraction of that of its neighbours in the EU and those beyond) is, sadly, very likely to be wishful thinking.

It hasn't worked until now so I cannot see how it will suddenly change when the price differential gets even wider. And Boris Johnson talking about it to The Telegraph on Boxing Day will mean absolutely nothing when everyone gets back to reality and getting with business.

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Rich_cb replied to Simon E | 3 years ago
0 likes

As I clearly pointed out in my previous posts we now have a legal mechanism to place tariffs on EU imports if they diverge from our welfare standards.

That ability will allow us to place pressure on countries to raise their welfare standards.

The UK receives 2 thirds of all Danish pork exports. Is that significant enough for you?

If 2 thirds of your product goes to just one country and that country starts asking you to change your practice or face tariffs what would you do?

The reason people should pay more for higher welfare meat is because it is higher welfare meat. It's as simple as that.

Look at the transformation of the egg market. It wasn't long ago that battery eggs were the standard but now it is free range.

It costs more but once people are aware of the differences they are willing to pay more.

The same can happen with pork and other meats.

Brexit gives us the opportunity to drive animal welfare standards higher across Europe.

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Simon E replied to Rich_cb | 3 years ago
3 likes

Rich_cb wrote:

Brexit gives us the opportunity to drive animal welfare standards higher across Europe.

Wishful thinking, I suspect.

Maybe people are paying a few pence more than they were for 6 eggs (and isn't that due to EU rules?) but in contrast there has been significant growth in intensive poultry farming for meat, with its poor welfare standards and significant environmental impact.

Just because the consumer should pay more for something doesn't mean that they will; and you seem to have a unwavering faith in this government's desire for higher food standards that appears to contradict their actions so far.

People have been campaigning for better welfare and production standards for decades yet progress has been painfully slow. We will have a big enough mountain to climb just getting through this pandemic and resuscitating the UK economy before we even consider a pointless 'pork war' with Denmark. In many ways Brexit is only going to make that harder, not easier.

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Rich_cb replied to Simon E | 3 years ago
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The government have banned live exports as soon as they were legally able to do so upon leaving the EU transition period.

A change that was impossible to make whilst in the EU coming into force almost immediately after the transition period ends.

Reform of agriculture policy within the EU is an almost impossible task. Have a read of some of the comments made by negotiators around the latest CAP reform.

Outside the EU we can change regulations as we see fit and, crucially, pressurise other countries to follow suit using economic leverage. We were unable to apply that leverage whilst in the EU.

If you think improving animal welfare is "pointless" then clearly reforms aren't going to appeal to you but just take a second and familiarise yourself with the conditions on Danish intensive pork farms. Then reconsider whether it's "pointless" to try and improve those conditions.

As battery eggs are still freely available in supermarkets I'm not entirely sure how you think EU rules (which ones?) have any played a part in the public switching to free range?

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Simon E replied to Rich_cb | 3 years ago
4 likes

Rich_cb wrote:

If you think improving animal welfare is "pointless" then clearly reforms aren't going to appeal to you but just take a second and familiarise yourself with the conditions on Danish intensive pork farms. Then reconsider whether it's "pointless" to try and improve those conditions.

I didn't say that and I don't appreciate you trying to twist my words.

As I said before, we will have to disagree since we appear to be looking at it from different perspectives and have differing ideas of this government's likely intentions. You also seem to be interested mainly in animal welfare but as I said before there is far more in food production than that.

Perhaps I'll be proved wrong (and will be glad if that's the case) but only time will tell...

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Rich_cb replied to Simon E | 3 years ago
0 likes

I stated that we could use our new legal powers to pressurise Denmark into raising their welfare standards, this was your response:

Simon E wrote:

We will have a big enough mountain to climb just getting through this pandemic and resuscitating the UK economy before we even consider a pointless 'pork war' with Denmark

If you didn't want it to seem that you considered raising animal welfare standards to be pointless then perhaps you should have chosen your words more carefully.

The government have banned live exports at the first legal opportunity and animal welfare has been included in the 'level playing field' clauses at our insistence. This is good evidence that the government will prioritise animal welfare.

We are now in a far stronger position to raise animal welfare standards across the continent than we were whilst part of the EU. Hopefully this government and subsequent governments can help improve the conditions for animals across the continent.

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Simon E replied to Rich_cb | 3 years ago
4 likes

Rich_cb wrote:

We are now in a far stronger position to raise animal welfare standards across the continent than we were whilst part of the EU. Hopefully this government and subsequent governments can help improve the conditions for animals across the continent.

Sorry, but your posts just read like a Tory party press release.

In reality we have withdrawn ourselves from the influential position we had in Europe are likely to be in a weaker position regarding laws made on the continent than since the 1970s. And when we have a government that is not particularly interested in raising food standards I can't see why they would put energy into it.

If you're really so bothered about animal welfare then don't eat them.

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Rich_cb replied to Simon E | 3 years ago
0 likes

Have we now banned live animal exports?

Could we do that in the EU?

Can we now impose tariffs on countries with lower animal welfare standards?

Could we do that within the EU?

Tell me again about all this influence we gained from being a member...

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Simon E replied to Rich_cb | 3 years ago
6 likes

Rich_cb wrote:

Tell me again about all this influence we gained from being a member...

If you have to ask then you've obviously been asleep for the last 40 years. Though it looks like you're just trolling now. Zzzzzz.....

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Rich_cb replied to Simon E | 3 years ago
0 likes

Gets corrected multiple times and then starts the ad hominems.

Well played...

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njblackadder replied to Rich_cb | 3 years ago
1 like

Hello Rich. The type of response you are recieving and the tone being used is exactly why I didn't bother attempting to put my case to all those 'demanding' that I provide reasons to them for my position - it is utterly pointless. I accepted long ago that I am inferior intellectually and morally to these kind of people, who obviously are always correct in their assumptions and opinions.

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Rich_cb replied to njblackadder | 3 years ago
0 likes

I'm nothing if not stubborn so I quite enjoy educating the average 'well informed' Remain voter.

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Simon E replied to Rich_cb | 3 years ago
4 likes

Rich_cb wrote:

I'm nothing if not stubborn so I quite enjoy educating the average 'well informed' Remain voter.

I think it's the word 'educating' that should be in quotes, since you've failed so far.

There is plenty of room for educating people on both sides of the Brexit divide but I'm sure your arrogant stance means that you won't want to admit that.

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Rich_cb replied to Simon E | 3 years ago
0 likes

Did you not learn that, in fact, some EU countries are heavily dependent on the UK for their meat exports?

Did you not learn that, in fact, the UK has higher animal welfare standards than the EU?

Consider yourself educated.

You're welcome.

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njblackadder replied to Rich_cb | 3 years ago
1 like

Good luck with your continued battle Rich. I've given up responding.

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HoarseMann replied to Rich_cb | 3 years ago
2 likes

Rich_cb wrote:

As I clearly pointed out in my previous posts we now have a legal mechanism to place tariffs on EU imports if they diverge from our welfare standards.

We had a legal mechanism before Brexit - via EU committees, like this one, currently looking at live export welfare:

https://emeeting.europarl.europa.eu/emeeting/committee/en/agenda/202010/...

Whilst there's a slim chance a tariff on bacon might encourage higher standards for pigs - I'm not sure we're going to be able to do much about mink fur farms with that approach.

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Rich_cb replied to HoarseMann | 3 years ago
0 likes

There was a mechanism but, let's be honest, it didn't work.

Any agricultural reform inside the EU is incredibly difficult. Have a look at the history of CAP reform. It's not been a smooth process.

As the largest market for certain products (eg Danish pork) we now have far more influence on the conditions that those products are produced in than we would ever have had within the EU.

Mink farms are banned in the UK but not in the EU so our influence on that trade is likely to the same whether in or out of the EU.

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HoarseMann replied to Rich_cb | 3 years ago
1 like

Rich_cb wrote:

There was a mechanism but, let's be honest, it didn't work.

Well, it kind of did work - albeit slowly, as is the process of any large committee. There are numerous examples of where higher standards have been fought for and implemented under EU law. In fact, much of the leave argument is precisely because they don't like the EU telling them what to do. It can't work and not work at the same time.

But hey-ho, maybe things will get better - I guess we'll find out in time. Now - back to bikes!

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