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Brexit, Covid, and economic uncertainty blamed as Wiggle Chain Reaction Cycles records £97 million loss

Overall revenue for the group, which was bought by German retailer Signa Sports United in 2021, also fell by 30 percent to £252 million

The summer of discontent for the cycling industry continues, with news of slumping bike sales coming in the wake of a sobering annual report from Wiggle Chain Reaction Cycles. The online retailer posted a pre-tax loss of over £92 million for 2022, compared to £14.5 million for the previous year, as the company’s former chief finance officer blamed the aftereffects of Covid, Brexit, and ongoing economic uncertainty for the significant drop.

In documents filed at Companies House in late July, Mapil Topco Limited, the group which covers both Wiggle and Chain Reaction’s retail operations, recorded a loss before tax of £97,041,000 for the year up to 30 September 2022, almost seven times greater than the losses sustained in 2021.

Overall sales also fell by 30 percent, from £360 million in 2021 to £252.5 million last year, 38 percent of which was generated outside the UK.

However, Wiggle’s own performance appears slightly less bleak than its parent company, recording losses of £26,841,000, a still-significant drop from the £1.3 million loss reported for the previous year, but which the company claims is “in line with expectations”.

> UK bike sales fall even further after dropping to lowest level in 20 years

In their strategy and business review, the group – which was acquired by Berlin-based online retailer Signa Sports United (SSU) in December 2021 – also noted that UK sales remain seven percent higher than in 2019, the year before the start of the Covid-19 pandemic, and that the proportion of own-brand sales increased from 26 percent to 30 percent during the year.

Capital additions of £14.5 million were also made by the business, mainly focused on improving back office systems, as well as the controversial rebrand of Wiggle and Chain Reaction’s online shops. The group say the heavily criticised updates will “improve the customer experience and therefore conversion and sales”.

Wiggle down

While the current challenging state of the UK economy was blamed for “subduing consumer demand” (UK sales fell by 32 percent compared to 2020 and 2021), the company claimed its drop in international sales of 26 percent was “driven mainly by the full year impact of Brexit reducing sales into the EU, where higher duty and fulfilment costs have necessitated higher pricing”.

The acquisition of Wiggle CRC by Signa Sports United during the period in question also brought “significant one-off legal and professional and staffing costs”, adversely affecting net profit by over £36 million, though SSU also fully repaid and waived all shareholder debt and intercompany loans, amounting to £312 million, as part of the deal.

In a directors’ report submitted by chief finance officer Adrian Bruce, who left the company earlier this year, Mapil Topco Limited said: “The effects of the current economic uncertainty have been felt throughout the retail industry in recent months and the future impact of these uncertainties remains difficult to predict.

“In addition, the Group is suffering from the aftereffects of the Covid pandemic. The pandemic, and the lockdown periods in particular, led to a pull forward of revenue [which] meant that customers who ordinarily purchase regularly have accelerated their purchasing into the lockdown period and have subsequently purchased less in the periods following the lifting of lockdown restrictions.”

Wiggle CRC has been contacted by road.cc for comment.

“If you voted for Brexit, please realise this is 90% because of your decision”: UK cycle distributor FLi ceases trading

Wiggle’s worrying losses are yet another sign of the challenging times for the bike industry. Yesterday, road.cc reported that the Bicycle Association’s latest findings on the state of the UK cycle industry suggest that bike sales have slumped once again, months on from the national trade association reporting they had fallen to a 20-year low in 2022.

The news comes courtesy of the Bicycle Association’s mid-year report for the first half of 2023, which suggests that mechanical bike sales have fallen by eight percent and e-bike sales by 12 percent. Furthermore, the total market value of the cycle industry has dropped by eight per cent compared with the same period last year.

Concerningly, the numbers come from a low starting point, with last year seeing bike sales in the UK dropping to the lowest level in two decades, 27 percent below pre-Covid levels as the cost-of-living crisis gripped.

As Wiggle claimed in their recent report, the implementation of Brexit protocols over the past few years has also had a damaging impact on the industry.

> Ribble Cycles sees "encouraging" improvement in performance after making £5 million loss in 2022

In July, as FLi Distribution ceased trading with immediate effect, the Huddersfield-based distributor’s director blamed the “red tape and barriers to trade” currently affecting businesses for his company’s demise.

FLi – which began life in 2008 as FLi Race Team Management, before transitioning to distribution – was known for supplying KTM bikes to the UK for over a decade, a relationship which ended in April this year.

The distributor notified dealers and suppliers of its decision to cease trading earlier this summer, with director Colin Williams citing the impact of Brexit, the complexities and restrictions surrounding UK and EU trading, and the difficulties facing the bike industry in the post-Covid lockdown period as the main reasons behind FLi’s disappearance.

“If you voted for Brexit, please realise this is 90 percent because of your decision back in 2016,” Williams said. “I have no idea what will be next, but as the people close to me know, whatever it is, it’ll be better than the last 18 months.

“I’m done fighting, I’m done with the red tape and the barriers to trade. It hadn’t been fun for some time, so the time was right to end it now, life is too short. The relief now the decision is made is amazing, but I am so sorry for any negative impacts it will have on anyone and I’m doing my best to resolve any and all of them where I can.”

Issues stemming from Brexit and the post-Covid lockdown purchasing malaise were also cited earlier this month by Ribble as factors behind the company’s £5 million loss in 2022 – though the company encouragingly reported a “strong volume in growth demand of 10 percent” for the first half of 2023, amidst a restructuring process to mitigate risk.

Ryan joined road.cc in December 2021 and since then has kept the site’s readers and listeners informed and enthralled (well at least occasionally) on news, the live blog, and the road.cc Podcast. After boarding a wrong bus at the world championships and ruining a good pair of jeans at the cyclocross, he now serves as road.cc’s senior news writer. Before his foray into cycling journalism, he wallowed in the equally pitiless world of academia, where he wrote a book about Victorian politics and droned on about cycling and bikes to classes of bored students (while taking every chance he could get to talk about cycling in print or on the radio). He can be found riding his bike very slowly around the narrow, scenic country lanes of Co. Down.

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44 comments

Avatar
cdamian | 1 year ago
4 likes

It's a shame, I used to order most of my cycling gear from Wiggle to Spain.
Since Brexit some products got rejected in customs (mostly nutrition) or was just really slow.
And after the rebrand, which lost my order history, removed the wishlist and most of the regular deals I have stopped regularly checking the website.
By now there are enough online retailers with better websites and prices.
I hope that they will come back to former glory.

Avatar
KDee replied to cdamian | 1 year ago
7 likes

Wait until they see the results of that rebrand...I also stopped looking on Wiggle/CRC 

Avatar
hawkinspeter replied to KDee | 1 year ago
6 likes

KDee wrote:

Wait until they see the results of that rebrand...I also stopped looking on Wiggle/CRC 

Me three.

It became harder to find what I was looking for on Wiggle, so I just find it elsewhere.

I used to buy almost everything from Wiggle, but when I needed a couple of tyres, I got them from Condor Cycles instead: https://www.condorcycles.com/products/continental-grand-prix-5000-s-tr-tubeless-ready-tyre

Edit: Just checked and Wiggle do list those tyres, but haven't got stock of the 28mm size which is what I use.

Avatar
RoubaixCube replied to hawkinspeter | 1 year ago
6 likes

Me four.

new website is terrible to navigate around. There is just too much going on on the front page and sometimes it can take a little longer to all load up.

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hawkinspeter replied to RoubaixCube | 1 year ago
6 likes

They should have gone for some A/B testing of the new design rather than just pushing out the whole upgrade. It's much quicker to lose customers than it is to gain them.

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RoubaixCube replied to hawkinspeter | 1 year ago
1 like

With that said. I think the new planetX website update is a lot of garbage also. Every time you load up the front page it has that video banner going across the top of the page. Ive had to go out of my way to block it with an adblocker. PX is a little more difficult to navigate previously but a lot more easier than wiggle. With PX, I still know roughly where im going where as with wiggle I have no idea and there are about 5 or 10 different sub-categorys to click through till i get to where I want to go or find what i want to find.

Why cant these retailers have a simple website?

Avatar
hawkinspeter replied to RoubaixCube | 1 year ago
0 likes

RoubaixCube wrote:

With that said. I think the new planetX website update is a lot of garbage also. Every time you load up the front page it has that video banner going across the top of the page. Ive had to go out of my way to block it with an adblocker. PX is a little more difficult to navigate previously but a lot more easier than wiggle. With PX, I still know roughly where im going where as with wiggle I have no idea and there are about 5 or 10 different sub-categorys to click through till i get to where I want to go or find what i want to find.

Why cant these retailers have a simple website?

Haven't used Planet X, so went to have a look. I tried looking for the GP5000 tyres, but they only list 8 road tyres and a couple of them look like knobbly gravel tyres, so I guess they're not a major component seller.

Avatar
RoubaixCube replied to hawkinspeter | 1 year ago
1 like

They mainly focus on the selling of their own in house product lines.

When it comes to tyres, I think a lot of their road and gravel tyres are made by Panaracer or rebranded panaracers.

Their knobbley MTB tyres also might be made by Panaracer too but I am unware if this is true.

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David9694 replied to hawkinspeter | 1 year ago
0 likes

Planet Xseem to do a lot of remaindered stock and can be very good on prices if you happen to catch them right.

Funny to hear how Wiggle/CRC have ceased being many people's go-to for bike stuff. 

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ChasP replied to RoubaixCube | 1 year ago
7 likes

Me 5, the filters make no sense meaning you can't narrow your search to find what you want. I use Merlin now.

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mark1a replied to ChasP | 1 year ago
7 likes

Me 6, used to order everything from Wiggle, made use of the wishlist feature for consumables, tolerated Hermes/Evri for Wiggle+ next day delivery. Probably spent the best part of £10k there over the years. Now the wishlist is gone, the site is unnavigable, and Merlin & Sigma just seem to be better value.

The sad thing is, it would not have been a complex task to migrate the order history and wishlists to the new site, as they had to import customers & product data, remapping would have hardly dented the implementation time. For example, they managed to import the product reviews/Q&As OK.

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quiff replied to hawkinspeter | 1 year ago
6 likes

Tangent - the bricks and mortar Condor shop is also lovely. Used to while away many a lunch hour in there when I worked nearby. It also has a heady and exquisite (to certain tastes) fragrance which I reckon I could identify as Condor in a blind test - some combination of tyres, floor polish etc.   

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SimoninSpalding replied to quiff | 1 year ago
0 likes

It is my favourite place to kill time before catching a train home from King's Cross. Plus they are one of the few retailers that stock a decent range of Campagnolo parts and spares.

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Steve K replied to SimoninSpalding | 1 year ago
0 likes

Pretty handy for my office (just a short ride) that has got me out of a couple of emergency situations.  We'll be moving office soon, so I'll need to find a new go to place.

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