Probikekit fail! - Sportful R&D bib Tights fault

Avoid Probikekit like the plague, they're sh##e!!
They're really annoying n'all.
Ordered a stem for a build, they sent the wrong length with the wrong rise, inferred I might be telling fibs when I complained, asked to see photos as evidence (wtf is that all about?), took at least 2 days to reply to each email, didn't provide a returns slip then refused to pay the postage I paid.
All this took two weeks for a £60 stem.
Useless!!

SOGA? If not from an actual shop, then its Distance Selling laws as well..
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Nice of them to admit something brand new shows signs of wear though. "Fit for purpose AND last a reasonable length of time" I'd think was the appropriate bit where these clearly are not.

I emailed PBK yesterday asking why my order had been marked as despatched several days ago, yet according to Yodel it hasn't even been collected yet. I asked when I will receive the item. Their response was simply that sometimes this happens and if the item hasn't been dispatched by Friday then can I let them know! So I'm none the wiser! USELESS! I replied back asking them to cancel the order as I'll order elsewhere, but they've ignored that email.

DPD are the ultimate delivery company, you can even view where the driver currently is on a map!

Used to use PBK a lot, but not now. They keep sending me email discount vouchers saying 'We've missed you', but which failed to apply when I tried to buy anything. Turns out there's a list of exempt products, which isn't mentioned in the list of 'exclusions' in the email small-print and which they will only supply when you contact them.

The only way you find out is by failing to get the discount code to apply at the checkout, and contacting them thinking it's a fault.

I told them having hidden exclusions was a bit off and they should include them on the exclusions list on the email - but nope. They continue to send 'we miss you' vouchers, and the same hidden exclusions are there.

It's a minor niggle, but it has put me off them. Other retailers would probably have apologised and amended their emails and I'd have been happy. Just feels like a deliberate intent to mislead to me.

I will avoid any company that uses Yodel. It is not worth the hassle. Too many problems. I don't buy from PBK for this reason.

Another vote against Yodel, and thereby PBK. A pair of pedals took 3 weeks to get to me, as they had entered the wrong postcode on the address label. Every day for 3 weeks the package was loaded onto a van, the driver went to the postcode location, though as it didn't tally with the rest of the address it went as "undeliverable" - back to the depot, for the same thing to happen the next day. You can't speak to Yodel, only PBK, and they just said they'll email Yodel with an explanation.

Never bought anything off PBK since - you really can't go too wrong with Wiggle or Chain Reaction - CRC in particular have phenomenal postage service, sometimes being the day after you placed your order.

Yodel are the WORST courier company on the face of the planet. If I learn that a company uses them then I'll take my money elsewhere.

I've just emailed PBK as apparently my order was despatched on Friday via Yodel, yet when I check the tracking info it says the item hasn't even been collected yet! I don't think I will use them again, I would rather pay a little more and at least get reliable service

All fixed, ideal.

several months into owning a pair of Howies bib-shorts the pad failed. Emailed them, they sent me a label to return them and dispatched a brand new pair (of the updated design- the ones that failed were the original design). They only wanted the used pair back to investigate the problem

I've had problems with Probikekit on several occasions - I've not been tempted back regardless of any offer; I stick with Wiggle, Merlin, Chainreaction - so far so good!

My experience with PBK has not been great; luckily those with Wiggle, Merlin, J.E. James, CRC have all been good, so there's been no reason to roll the dice again with a less-than-satisfactory outfit.

I've not yet had a bad experience with PBK but seeing as a lot of you peeps are, I reckon I'll be avoiding them when possible in the future.

If you pay with paypal then when things go wrong you can start a case with paypal, it saves having to deal with poor customer service. I had to do that once with PBK when it was completely their fault and they were messing me about over the refund and they instantly paid up when I started a paypal case.

Ordered sportful Fiandre no rain bib tights with probikekit in January. Hadn't been dispatched after a week. Wasn't very pleased with the communications from them. Cancelled the order and probably wouldn't order from them again. The price was miles better than everywhere else but in the end I bought sorpasso bib tights from castelli cafe. Yes I did pay a bit more but I had the item within 24hours in Northern Ireland, they were able to tell me which size I needed within 5mins on Twitter, I got points on my account, they have a crash replacement scheme and they're always very pleasant.

Not cycling related (really...)
An ebay transaction for a Craghoppers hoody with the pocket zip failing as I tried it on...
One email later and the company (Trekwear) have already sent a replacement item and will await the return of the faulty item and refund postage costs...can't say fairer than that...
I've returned faulty items to PBK before without quibble...didn't get any arsey comments about stress related issues...(pair of armwarmers that the elastic gripper came away on the first time I tried them on...) maybe beacause they had only been tried on in the house and not worn on a ride...
Maybe the ASSistant you got was on a grumpy day...and didn't want to be helpful...
Good luck in getting a full refund/replacement...

That's pretty crap.

.....well.....the stitching came apart on a brand new pair of bibs from PBK the other week, I sent a photo and a week later got a grand new pair, they didn't ask for the old ones, so I will stitch them up and use them off road.

Try again? Say you expect better having been in a forum?

That is a poor service.

For comparison, I emailed Wiggle a picture of a pair of North Wave mits a couple of weeks ago. Similar situation, in that the material had come away from the seam, but I had been using them on and off for about seven months. Their CS guy got back to me the following day and told me to return them for an exchange. When they actually received them from me they didn't have another pair so refunded me. You can't ask for more than that.

Stress damage my arse. Quote the Sale of Goods act of 1979 at them.