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Being Too Picky?

by bjeato
Wed, Apr 08, 2015 13:57
8

Hi All,

Looking for some validation, or not as the case may be.

Ordered a Cube from CRC, first one came with a healthy chunk missing from the top tube, as shown in image First. Returned and waited for an exchange.

Second bike has arrived, with smaller bits missing from the back of the seat tube, image Second.

Little bit frustrated, and want to send it back again and get a refund this time.

Am I expecting too much? Would anyone else mark this down as something that can happen to the surface of a carbon frame?

I'm pretty sure if I walked into a shop (that will be the new plan, ahem..) and ordered a new bike, I wouldn't be expected to accept that as a manufacturing fault.

If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.

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8 comments

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bjeato | 9 years ago
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Decision made, it's going back. Props to CRC for the process, but I'd have to ask who's checking them before they go out the door.

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twowheeltoys replied to bjeato | 9 years ago
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bjeato wrote:

Decision made, it's going back. Props to CRC for the process, but I'd have to ask who's checking them before they go out the door.

Last time I bought a bike from CRC it had a checklist signed off by the mechanic who sorted it before being boxed, or was it meant as a rhetorical question?

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bjeato replied to twowheeltoys | 9 years ago
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twowheeltoys wrote:
bjeato wrote:

Decision made, it's going back. Props to CRC for the process, but I'd have to ask who's checking them before they go out the door.

Last time I bought a bike from CRC it had a checklist signed off by the mechanic who sorted it before being boxed, or was it meant as a rhetorical question?

Rhetorical. Still, you have to wonder whether they just thought sod it, it's good enough to go.

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Leeroy_Silk | 9 years ago
0 likes

I don't think you're being too picky at all. You've bought a brand new bike so it's only fair you should expect to receive something scratch free.
The only question I'd be asking myself is "was the money I saved buying from CRC worth the hassle of returning the bike and then buying from a LBS?"

Incidentaly, I recently bought a shop soiled bike from CRC with a similar scratch to you pic one. CRC knocked £100 off the asking price.

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fenix | 9 years ago
0 likes

I'd have probably just asked for some money off with the second bike.

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TheHound | 9 years ago
0 likes

You expect to pick up scratches after riding. But I wouldn't accept a brand new bike being like that.

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2 Wheeled Idiot | 9 years ago
0 likes

I wouldn't be happy with it for sure....whether I'd be bothered to send it back is another matter. Bikes are designed to be ridden and do pick up scratches and knocks and paint chips, in a year or two this bike could be covered in them.... Maybe ask for a slight discount or some store credit...

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bjeato replied to 2 Wheeled Idiot | 9 years ago
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2 Wheeled Idiot wrote:

I wouldn't be happy with it for sure....whether I'd be bothered to send it back is another matter. Bikes are designed to be ridden and do pick up scratches and knocks and paint chips, in a year or two this bike could be covered in them.... Maybe ask for a slight discount or some store credit...

It was a faff sending back, that's for sure, but it's that niggly psychological thing.

If it was the first one to come through, chances are I wouldn't have bothered to send it back at all. But strangely because this is a replacement, it enhances the annoyance.

Maybe I just need to go a bit Wabi-sabi on it all.

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