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Go Pro - watch out if it goes wrong!

by RouleurTwo
Mon, Dec 03, 2012 13:37
5

Go Pros are very good cameras - but God help you if it goes wrong. Mine crashed after a firmware update. It had to be returned to California, at my cost, for assessment and replacement. This took eight weeks - and at the time of writing it has still not been replaced. That's because Go Pro mislabelled it on the Customs form and the courier tried to hit me for a 20% VAT charge. Regardless of that, eight weeks plus is a ridiculous amount of time for a defective item to be replaced. Go Pro have no warranty support in Europe - everything is routed through California and everything is painfully slow. I paid for the camera in good faith and now have been deprived of its use for 8 straight weeks and counting. Disgraceful – you have been warned

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5 comments

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Lost faith in t... | 12 years ago
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http://www.madison.co.uk/gopro/support

we send ours back to madison for warranty.

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spongebob | 12 years ago
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Yeah I sent mine away earlier this year for repair/replacement. Took about 5 weeks to get it back 31

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notfastenough | 12 years ago
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interesting, I'm thinking a camera would be a good idea, but not on those terms. Thanks.

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Bob's Bikes replied to notfastenough | 12 years ago
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notfastenough wrote:

interesting, I'm thinking a camera would be a good idea, but not on those terms. Thanks.

I agree with you but have you looked at the hyvid range of cameras, I have the 1080 sport over four (trouble free) years now plus it's not as bulky/non aerodynamic as a go pro

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Gkam84 | 12 years ago
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Just the same as Contour, if you have a major problem, It has to be sent back to America

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