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cracked carbon frame warranty question
The derailleur hanger snapped on my 6 month old Planet X Pro Carbon and now I've found a crack on the inside of the chainstay which definitely seems to be a crack as I can see & feel movement, all be it very small movement, and there is a change in tone when tapping along the stay. Can anyone advise me on where I stand on warranty with this kind of thing before I contact Planet X . Thanks for any help its appreciated.
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
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2 comments
Thanks for your answer, was hoping there might be someone who has had the same problem ?
https://www.planetx.co.uk/help/warranty
Sounds like they'll call it crash damage, £250 for a new one.
You're best of just calling them up though, instead of hearing peoples differing stories on what happened when they did it.